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Terms & Conditions

  • Headquarters and Ownership of Website

 The website and the company is based in Los Angeles, USA. with a temporary fulfilment centre in Malaysia.

 

  • Certain limitations of action of the website 

Visitors to our website gain a restricted, partial and non-displaceable right to enter and use the entirety of the contents on the website for personal use, however transferring any information on this website to any other online location is strictly prohibited. We forbid any actions that include the resale or commercial use of our website. Any actions that consist of using any information related to our products; descriptions and prices included, are also firmly forbidden.

If any actions that goes against the above are suspected, then Michele Ho has the rightful ability to dismiss your use of our website. You have the sole responsibility for any mishaps and harm that may occur, as a result, of the uncertified use of our website. Michele Ho will not take any responsibility for any actions that you take in regards to our website, that may violate applicable laws and regulations.

 

  • Age restriction policy and setting up an account when purchasing

Children under the age of 16 will need parental consent when purchasing items on our website. Buyers will need to create an account prior to purchasing any items on our website. You will need to provide the following information: name, contact number, address and email address and a valid credit card number. Credit card and payment information are all secured by PayPal/stripe. Information on the account will need to be updated to the most current valid standard. You have the sole responsibility of protecting your information on the website, including your password, and for monitoring any third party access to your information and computer. You will take full accountability for any actions that occur under your account or password.

 

  • Your purchase and subsequent correspondences

    Once your order is placed and the payment is transferred and automated message will be sent to the buyer consisting of the confirmation of the order, the dispatch date and tracking information. Once the product is dispatched a contract will be established for the protection of the buyer and the seller. This contract is initiated at www.micheleho.com

     

    •  Payment

      MicheleHo.com accepts payments made by Visa, MasterCard, American Express and PayPal. Buyer is charged for the payment before the item is dispatched. If an item is out of stock, we will immediately notify our customers via email. We will inform the customer if, and when the item will be available for pre-order. Credit card and payment information are all secured by PayPal/stripe.

       

      • Returns, exchanges and cancellations.

        If the received item is an incorrect or faulty one, inform us via email at hello@micheleho.com within 14 days. You will need to fill in the form on our website. Subsequently we will either exchange your item or provide you with a full refund.

        Once an order is placed you will not be able to cancel the order, because the payment is processed immediately, so we are unable to make any changes.

        If your item is not the right size or you are not pleased with your item, please send us an email at hello@micheleho.com within 14 days after item is received. All purchases need to be unworn, complete with all tags and packaging. Customer will be responsible for all processes in relation to returns shipping.

        Eligibility for exchange is only possible for a different size. You cannot exchange a purchased item for a different colour or a different product.

         

        • Product policy

        All products available for sale on our website are only for personal use and cannot be resold. If action of resale is suspected we have the right to refuse orders.

         

        • Tax, VAT and import costs.

        Customers from the USA are taxed based on their shipping address. We collect applicable sales taxes on items shipped to California addresses. UK customers are taxed based on VAT. The VAT is charged on the total value of the price of the good and postage and packaging. The standard VAT rate is 20%. Overseas customers are responsible for all import formalities and the payment of any import costs.

         

        • Sale items and Special Offers

          Special offers on products are only applied through coupon codes or during sale periods and the prices of items cannot be reduced otherwise.

           

          • Copyright and Trademark

            All images and text on our website is the property of Michele Ho and is protected by domestic and international copyright, and other property laws. Publication, transferals, distribution and the reusing of our content in partial form, or as a whole is prohibited and cannot be used outside of the website itself, without the written consent of Michele Ho.

             

            • Disclaimers

              We do not guarantee that our website will be incessant, uninterrupted, safe or without error. At certain periods our website may be going through maintenance and so has a tendency to be unavailable in such circumstances.

              We are exempt of responsibility for any error and delay or disruption in transactions or correspondences. You are solely responsible for the use of our website and for any events that occur through this usage, such as technical disruptions, issues with the connection, servers, or communication providers, software or hardware issues, internet problems, damage to your computer. Michele Ho cannot make any warranty that the use of our website will be free of viruses or any other harmful content.  If you do experience any issues while using our website we suggest that you do not use our website.

              By purchasing products from our website, you are automatically agreeing to hold Michele Ho its directors, employees and shareholders exempt from any issues that may arise as a result of using our website.

                

              • Correspondence Information

              Our aim is to give you a pleasurable and easy shopping experience while using our website. Any queries regarding the shipping, returns and refunds, term and conditions can be emailed to hello@micheleho.com.

               

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